Dispatch, technician apps, preventive-maintenance tracking, and customer portals for HVAC, plumbing, and electrical contractors. Built for the reality of trucks, tickets, and a two-way radio that still has to work.
> serving contractors in the Finger Lakes, Rochester metro & Western NY on-site · and across the US remotely
Calendar-aware dispatch tuned to your crews, skill levels, and service areas. Drag-and-drop job board, route optimization, and overtime alerting — without the ServiceTitan per-tech bill.
Offline-first mobile apps for techs in the field: job details, service history, photo uploads, parts used, time-on-job, and customer sign-off. Sync when signal comes back; nothing gets lost.
Auto-generated PM schedules per contract, automated renewal reminders, and technician work-order generation. Turns one-time calls into recurring revenue without anyone chasing a spreadsheet.
Self-service for homeowners and commercial accounts: request service, approve quotes, pay invoices, see equipment history. Cuts the call-volume for simple status questions by half or more.
Truck inventory, warehouse stock, reorder thresholds, and per-job parts costing — with vendor integrations for order placement. Stops the “did we charge for that?” leakage at job close-out.
Invoice sync to QuickBooks Online or Desktop, Stripe / Authorize.net for cards, and ACH for larger commercial accounts. Cash gets to your account without anyone re-keying line items.
The field-service SaaS market is dominated by two or three tools that are excellent for 80% of what a mid-size contractor needs — and miserable for the remaining 20%. The common story goes: “ServiceTitan is great but the per-user pricing got to $1,500/month, the reports don’t roll up the way I need, and we can’t get our PM program to work the way we actually sell it.”
Most of our HVAC engagements fall into one of two shapes: a light custom tool sitting next to an existing SaaS (usually the PM program, the commercial portal, or a specific reporting dashboard), or a full-replacement build when the SaaS bill has climbed past $20,000/year and the feature fit is already bad. Our custom vs SaaS post walks through how to tell which shape you’re in.
For mid-size shops (5–20 techs), custom frequently wins. For one-truck operators, off-the-shelf SaaS almost always does.
Timeline: 2–4 weeks for a focused tool (e.g. a PM-schedule engine, a customer portal, a technician timesheet app). 3–6 months for a full-replacement build with dispatch, mobile, portals, and invoicing.
Budget range: $5,000–$15,000 for focused tools. $25,000–$75,000 for a full-replacement build, often with a 12–24 month payback against existing SaaS bills. Run the cost calculator for an estimate.
Integrations we touch most: QuickBooks, Stripe, Authorize.net, Twilio (SMS confirmations), Google Maps (routing), SendGrid, and the manufacturer APIs (Carrier, Trane) where they exist.
Field reality we plan for: spotty cell coverage, older Android devices, one-handed UI in a truck, and techs who’d rather quit than learn a bad app.
We’ll help you figure out whether a light custom layer or a full replacement makes sense, and what either one would cost. The discovery call is free, and we’ll tell you honestly if SaaS is still the right answer.
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